Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Dalkeith | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Dalkeith is a GPhC registered online pharmacy weight loss clinic serving patients in Dalkeith and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

When you use our services, we may collect the following types of personal and medical information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and any conditions relevant to your weight loss treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies
Communication records: Correspondence between you and our pharmacy team

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

2. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where appropriate
To dispense and arrange delivery of your medication, which is dispatched within 1 working day of pharmacist approval
To maintain accurate clinical records and ensure your ongoing safety
To communicate with you about your treatment, orders, and any clinical concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and ensure the quality of care we provide

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (Article 9 UK GDPR for special category data).

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: To monitor website traffic and user behaviour in an anonymised way
Functional cookies: To remember your preferences and improve usability

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions. By continuing to use our website, you consent to our use of non-essential cookies.

4. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information in limited circumstances, including:

Prescribing clinicians: To facilitate the safe prescribing of your weight loss medication
Delivery providers: To dispatch your medication securely to your specified address
Payment processors: To handle transactions securely and in compliance with PCI DSS standards
Regulatory bodies: Where we are legally required to disclose information, such as to the GPhC, NHS, or other authorities
IT and software providers: Who support our systems and are bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

5. Data Retention and Security

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. Your data is stored securely using encryption and access controls. Only authorised personnel can access your records, and all staff are trained in data protection responsibilities.

6. Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, or raise any data-related concern, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are unhappy with how we have handled your data, you have the right to raise a complaint with the relevant supervisory authority responsible for data protection in the UK.