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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Dalkeith

Pharmacy Weight Loss Dalkeith
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By registering with or placing an order through Pharmacy Weight Loss Dalkeith, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Dalkeith is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Dalkeith and the wider UK. We operate in accordance with all applicable UK pharmacy laws and regulations, including those set by the General Pharmaceutical Council.

2. Eligibility

To use our services, you must be at least 18 years of age and a resident of the United Kingdom. You must complete our online consultation honestly and accurately. We reserve the right to decline treatment to any individual where our clinical team determines it would not be appropriate, safe, or suitable based on your consultation responses.

Weight loss medications will only be supplied where clinically appropriate, based on relevant criteria such as BMI and health history. Providing false or misleading information during consultation may result in immediate termination of your account and could pose a serious risk to your health.

3. Prescriptions

All prescription medications dispensed by Pharmacy Weight Loss Dalkeith require approval from one of our registered pharmacist prescribers or supervising clinicians. Submission of a consultation form does not guarantee a prescription will be issued.

Prescriptions are issued at the clinical discretion of our team and are subject to ongoing review. We may request additional information or decline to continue supply at any time if we determine it is not in your best clinical interest. Prescriptions are valid for use only through our pharmacy and cannot be transferred to third-party pharmacies.

4. Payment

Payment is required in full at the time of order. We accept major credit and debit cards. All transactions are processed securely. Prices are displayed inclusive of VAT where applicable. We reserve the right to amend pricing at any time, though changes will not affect orders already confirmed.

If a prescription is not approved following clinical review, you will receive a full refund of any amount paid for that order.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, delivery will be made within 1 working day via our courier partner. Deliveries are made to UK addresses only. You are responsible for ensuring accurate delivery information is provided. We cannot be held liable for delays caused by incorrect addresses or circumstances beyond our control.

If your order does not arrive within the expected timeframe, please contact us promptly so we can investigate.

6. Cancellations and Refunds

You may cancel your order at any time before it has been dispensed and dispatched. Once a prescription has been dispensed, we are unable to accept returns or offer refunds due to the nature of prescription medicines and UK pharmacy regulations.

If your prescription is not approved, a full refund will be issued to your original payment method within 5 to 10 working days. To request a cancellation, please contact us as soon as possible via our website or email.

7. Medical Disclaimer

The information and services provided by Pharmacy Weight Loss Dalkeith are intended to support, not replace, the advice of your GP or healthcare provider. Our consultations are not a substitute for a comprehensive medical examination. You should inform your GP of any medications prescribed through our service.

Weight loss medications carry potential risks and side effects. It is your responsibility to read all patient information leaflets provided and to contact us or seek urgent medical attention if you experience adverse effects.

8. Data and Privacy

We handle your personal and health data in accordance with UK GDPR and our Privacy Policy. We aim to respond to all data-related enquiries within 48 hours. For full details on how your data is used, stored, and protected, please refer to our Privacy Policy available on our website.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact Pharmacy Weight Loss Dalkeith through the contact details provided on our website. We are committed to resolving any concerns promptly and professionally.